Frequently Asked Questions

We offer Couples Therapy, Individual Therapy, Family Counselling and Adolescent Therapy. Our therapists specialise in various therapeutic approaches, including Emotionally Focused Therapy (EFT), Cognitive Behavioural Therapy (CBT), Person-Centred Therapy, Psychodynamic Therapy, Solution-Focused Therapy and Mindfulness-based techniques.

Sessions typically last one hour, though longer sessions are available if needed.

You can book a session through our website by filling out a contact form or by calling us directly. Full payment is required to confirm your booking.

Our practice has multiple locations:
Unit 3/256 Stanmore Rd, Stanmore, 2048

Yes, we offer online counselling via video or phone sessions. Please let us know when booking if you prefer an online session.

Yes, your sessions are completely confidential. We follow strict privacy standards to ensure that your personal information is protected. All sessions are conducted in a secure environment, either in-person or online.

We are registered with several private health funds. Please check with your specific fund to confirm if counselling services are covered under your plan.

You can cancel or reschedule your appointment with at least 24 hours notice. If you cancel within 24 hours, you will be charged a cancellation fee. Please refer to our cancellation policy for more details.

Our fees vary depending on the session length and type. Please visit our pricing page for full details or contact us directly.

Unfortunately, Medicare does not currently offer rebates for counselling sessions. However, we strive to keep our services affordable and competitive.

If you miss a session without notice, you will be charged for the full cost of the appointment. Please refer to our cancellation policy for more details.

During your first session, the therapist will take time to get to know you, understand your goals, and discuss how therapy can best support you. You will have the opportunity to ask questions and address any concerns.

While we do not offer emergency counselling services, we can connect you with appropriate resources or recommend immediate support if needed. If you're experiencing an emergency, please contact your local emergency services or a crisis hotline.

We accept payment via credit card or bank transfer. Payment is due at the time of booking to secure your session.

The number of sessions varies depending on your individual needs and goals. Some clients benefit from just a few sessions, while others may need ongoing support. Your therapist will work with you to determine the right plan for your journey.